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Message Search

Allows to search messages based on multiple search parameters.

Search messages

get

Search messages according to the specified criteria. The "query" parameter takes a search query defined as "field:value" pairs combined by the operator "AND" (e.g. "text:foo AND autor:bar"). Supported fields are (case-insensitive): "text", "author", "hashtag", "cashtag", "mention", "signal", "fromDate", "toDate", "streamId", "streamType". "text" search requires a "streamId" to be specified. "streamType" accepts one of the following values: "chat" (IMs and MIMs), "im", "mim", "chatroom", "post". "signal" queries can only be combined with "fromDate", "toDate", "skip" and "limit" parameters.

Query parameters
querystringRequired

The search query. See above for the query syntax.

skipintegerOptional

No. of results to skip.

limitintegerOptional

Max no. of results to return. If no value is provided, 50 is the default.

scopestringOptional

Describes where content should be searched for that query. It can exclusively apply to Symphony content or to one Connector.

sortDirstringOptional

Messages sort direction : ASC or DESC (default to DESC)

tierstringOptional

Target search tier : hot, warm or all (default to hot)

Header parameters
sessionTokenstringRequired

Session authentication token.

keyManagerTokenstringOptional

Key Manager authentication token.

Responses
200

OK

application/json

A representation of a message sent by a user of Symphony

messageIdstringOptional

Id of the message

parentMessageIdstringOptional

Id of the parent message, set when the message is a reply to another message or a forwarded message. Since Agent 20.14.

timestampinteger · int64Optional

Timestamp of the message in milliseconds since Jan 1 1970

messagestring · MessageMLV2Optional

Message content in MessageMLV2

datastring · JSONOptional

Message data in EntityJSON

externalRecipientsbooleanOptional

Indicates if the message have external recipients. Only present on real time messaging.

diagnosticstringOptional

Details if event failed to parse for any reason. The contents of this field may not be useful, depending on the nature of the error. Only present when error occurs.

userAgentstringOptional

User agent string for client that sent the message. Allows callers to identify which client sent the origin message (e.g. API Agent, SFE Client, mobile, etc)

originalFormatstringOptional

Indicates the format in which the message was originally sent. This could have been either:

  • com.symphony.markdown - Markdown OR Message ML V1
  • com.symphony.messageml.v2 - Message ML V2
disclaimerstringOptional

Message that may be sent along with a regular message if configured for the POD, usually the first message sent in a room that day.

sidstringOptional

Unique session identifier from where the message was created.

Example: fa691cd3-484a-4109-aeb2-57c05b78c95b
replacingstringOptional

Id of the message that the current message is replacing (present only if set)

replacedBystringOptional

Id of the message that the current message is being replaced with (present only if set)

initialTimestampinteger · int64Optional

Timestamp of when the initial message has been created in milliseconds since Jan 1 1970 (present only if set)

initialMessageIdstringOptional

Id the the initial message that has been updated (present only if set)

silentbooleanOptional

When false the user/s will receive the message update as unread (true by default)

get/v1/message/search
GET /agent/v1/message/search?query=text HTTP/1.1
Host: youragentURL.symphony.com
sessionToken: text
Accept: */*

[
  {
    "messageId": "text",
    "parentMessageId": "text",
    "timestamp": 1,
    "message": "text",
    "sharedMessage": {
      "messageId": "text",
      "parentMessageId": "text",
      "timestamp": 1,
      "message": "text",
      "sharedMessage": {
        "messageId": "text",
        "parentMessageId": "text",
        "timestamp": 1,
        "message": "text",
        "sharedMessage": {
          "messageId": "text",
          "parentMessageId": "text",
          "timestamp": 1,
          "message": "text",
          "sharedMessage": {
            "messageId": "text",
            "parentMessageId": "text",
            "timestamp": 1,
            "message": "text",
            "sharedMessage": "[Circular Reference]",
            "data": "text",
            "attachments": [
              {
                "id": "text",
                "name": "text",
                "size": 1,
                "images": [
                  {
                    "id": "text",
                    "dimension": "text"
                  }
                ]
              }
            ],
            "user": {
              "userId": 1,
              "firstName": "text",
              "lastName": "text",
              "displayName": "text",
              "email": "text",
              "username": "text"
            },
            "stream": {
              "streamId": "text",
              "streamType": "text",
              "roomName": "text",
              "members": [
                {
                  "userId": 1,
                  "firstName": "text",
                  "lastName": "text",
                  "displayName": "text",
                  "email": "text",
                  "username": "text"
                }
              ],
              "external": true,
              "crossPod": true,
              "recipientTenantIds": [
                1
              ]
            },
            "externalRecipients": true,
            "diagnostic": "text",
            "userAgent": "text",
            "originalFormat": "text",
            "disclaimer": "text",
            "sid": "fa691cd3-484a-4109-aeb2-57c05b78c95b",
            "replacing": "text",
            "replacedBy": "text",
            "initialTimestamp": 1,
            "initialMessageId": "text",
            "silent": true
          },
          "data": "text",
          "attachments": [
            {
              "id": "text",
              "name": "text",
              "size": 1,
              "images": [
                {
                  "id": "text",
                  "dimension": "text"
                }
              ]
            }
          ],
          "user": {
            "userId": 1,
            "firstName": "text",
            "lastName": "text",
            "displayName": "text",
            "email": "text",
            "username": "text"
          },
          "stream": {
            "streamId": "text",
            "streamType": "text",
            "roomName": "text",
            "members": [
              {
                "userId": 1,
                "firstName": "text",
                "lastName": "text",
                "displayName": "text",
                "email": "text",
                "username": "text"
              }
            ],
            "external": true,
            "crossPod": true,
            "recipientTenantIds": [
              1
            ]
          },
          "externalRecipients": true,
          "diagnostic": "text",
          "userAgent": "text",
          "originalFormat": "text",
          "disclaimer": "text",
          "sid": "fa691cd3-484a-4109-aeb2-57c05b78c95b",
          "replacing": "text",
          "replacedBy": "text",
          "initialTimestamp": 1,
          "initialMessageId": "text",
          "silent": true
        },
        "data": "text",
        "attachments": [
          {
            "id": "text",
            "name": "text",
            "size": 1,
            "images": [
              {
                "id": "text",
                "dimension": "text"
              }
            ]
          }
        ],
        "user": {
          "userId": 1,
          "firstName": "text",
          "lastName": "text",
          "displayName": "text",
          "email": "text",
          "username": "text"
        },
        "stream": {
          "streamId": "text",
          "streamType": "text",
          "roomName": "text",
          "members": [
            {
              "userId": 1,
              "firstName": "text",
              "lastName": "text",
              "displayName": "text",
              "email": "text",
              "username": "text"
            }
          ],
          "external": true,
          "crossPod": true,
          "recipientTenantIds": [
            1
          ]
        },
        "externalRecipients": true,
        "diagnostic": "text",
        "userAgent": "text",
        "originalFormat": "text",
        "disclaimer": "text",
        "sid": "fa691cd3-484a-4109-aeb2-57c05b78c95b",
        "replacing": "text",
        "replacedBy": "text",
        "initialTimestamp": 1,
        "initialMessageId": "text",
        "silent": true
      },
      "data": "text",
      "attachments": [
        {
          "id": "text",
          "name": "text",
          "size": 1,
          "images": [
            {
              "id": "text",
              "dimension": "text"
            }
          ]
        }
      ],
      "user": {
        "userId": 1,
        "firstName": "text",
        "lastName": "text",
        "displayName": "text",
        "email": "text",
        "username": "text"
      },
      "stream": {
        "streamId": "text",
        "streamType": "text",
        "roomName": "text",
        "members": [
          {
            "userId": 1,
            "firstName": "text",
            "lastName": "text",
            "displayName": "text",
            "email": "text",
            "username": "text"
          }
        ],
        "external": true,
        "crossPod": true,
        "recipientTenantIds": [
          1
        ]
      },
      "externalRecipients": true,
      "diagnostic": "text",
      "userAgent": "text",
      "originalFormat": "text",
      "disclaimer": "text",
      "sid": "fa691cd3-484a-4109-aeb2-57c05b78c95b",
      "replacing": "text",
      "replacedBy": "text",
      "initialTimestamp": 1,
      "initialMessageId": "text",
      "silent": true
    },
    "data": "text",
    "attachments": [
      {
        "id": "text",
        "name": "text",
        "size": 1,
        "images": [
          {
            "id": "text",
            "dimension": "text"
          }
        ]
      }
    ],
    "user": {
      "userId": 1,
      "firstName": "text",
      "lastName": "text",
      "displayName": "text",
      "email": "text",
      "username": "text"
    },
    "stream": {
      "streamId": "text",
      "streamType": "text",
      "roomName": "text",
      "members": [
        {
          "userId": 1,
          "firstName": "text",
          "lastName": "text",
          "displayName": "text",
          "email": "text",
          "username": "text"
        }
      ],
      "external": true,
      "crossPod": true,
      "recipientTenantIds": [
        1
      ]
    },
    "externalRecipients": true,
    "diagnostic": "text",
    "userAgent": "text",
    "originalFormat": "text",
    "disclaimer": "text",
    "sid": "fa691cd3-484a-4109-aeb2-57c05b78c95b",
    "replacing": "text",
    "replacedBy": "text",
    "initialTimestamp": 1,
    "initialMessageId": "text",
    "silent": true
  }
]

📘 Optional attributes returned

Note that some attributes are returned in the payload only under specific conditions:

  • sharedMessage only when the message represented by this class is a wall post sharing another message;

  • initialMessageId, initialTimestamp, and replacing only when the corresponding message is sent as an update to another message thanks to Update Message endpoint. Note that the first two attributes relate to the original (and therefore first) message sent, whereas the replacing attribute relates to the message that has been updated by this message;

  • replacedBy only when this message has been updated by a new message. It contains the id of the replacing message.

  • parentMessageId only when this message is a reply or a forward of another message which id is returned in this attribute.

🚧 Important

You should use the POST Message Search endpoint where the query string is specified in the request body if your Agent is in-cloud. With this GET endpoint, query strings will be transmitted in the clear.

Allow to search messages across the message space the authenticated user has access to. This means all rooms this user is a member of and all public rooms.

Query arguments

The query parameter supports the following combination of arguments. When multiple arguments are supported, the search results are the union of all query arguments, defined as argument:value pairs combined by the operator "AND". Only a certain combination of arguments is supported.

Argument
Usage
Comment

hashtag

Searches for a specific hashtag across messages to or in a specific streamType

  • Can be used in conjunction with cashtag or mention.

  • Can be used in conjunction to author or text only for a specific streamType

cashtag

Searches for a specific cashtag across all messages or in a specific streamType

  • Can be used in conjunction with hashtag or mention.

  • Can be used in conjunction to author or text only for a specific streamType

mention

Searches for a specific user mention, by user id, across all messages or in a specific streamType

  • Can be used in conjunction with hashtag or cashtag.

  • Can be used in conjunction to author or text only for a specific streamType

author

Searches for a specific message author, by user id, across all messages or for a specific streamType

(1.52 and later) You can now search for an author in conjunction with a specific streamType

text

Searches for plain text field in a specific message, not including any hashtag, cashtag or user mention.

  • Requires a streamId to be provided.

  • Searching for text across all messages or a specific streamType is not supported.

  • Multi-word search is allowed. Syntax: "text":"Hello World"

streamType

Searches for messages in a specific stream type, either: • CHAT (1-1 instant messages and multi-party instant messages), • IM (1-1 instant message), • MIM (multi-party instant message), • ROOM, or • POST (user profile wall posts).

Can be used in conjunction with author, hashtag, cashtag or mention

streamId

Searches for messages in a specific stream. See Conversation ID for streamId format.

Can be used in conjunction with hashtag, cashtag, mention, text or author

signal

Search for messages matching this signal.

Can only be combined with date filtering and paging parameters.

Usage

  • At least one argument in the list above is required.

  • To provide multiple arguments, the query is formatted as argument:value, and separated with the operator AND. Returned messages will include messages that match all the arguments.

  • Arguments names and values are case-insensitive.

  • The same argument cannot be used multiple times.

  • Search terms cannot contain the following reserved characters: colon :, parentheses ( ) and whitespaces (except when applying multi-word text search. See the text argument in the table above).

Date selector

The queryparameter can optionally support the following date selectors:

  • fromDate: selects messages sent after fromDate. Supported for all query parameters above.

  • toDate: selects messages sent before toDate. Supported for all query parameters above. The date selector parameter is inclusive: a message sent at exactly the same time as the query fromDate will be included in the results

Examples

  • query=hashtag:newWorld

  • query=hashtag:newWorld AND mention:7627861917906

  • query=hashtag:newWorld AND author:7627861917906 AND streamId:YQ_Q3ml8vMp98so2WRK_W3___qTUhq1_dA

  • query=author:7627861917906

📘 Note

Spaces are expected between query arguments joined with AND.

📘 See also

Message MessageML Message ID Message Format - MessageML PresentationML Message Format - ExtensionML Colors Symphony Elements

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